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Pipecatupdated May 14, 2025 · healthcare · scheduling

Medical Office Receptionist for Appointment Booking and Triage

A real-time voice AI receptionist for medical practices that handles inbound patient calls, books appointments, processes prescription refill requests, takes messages for callbacks, and routes urgent queries to human staff. Uses LangGraph for intelligent conversation orchestration and multi-turn appointment booking workflows.

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The numbers

latency~200ms STT, ~80ms TTS

cost / min—

frameworkPipecat

The stack

telephonyTwilio Voice

speech-to-textDeepgram Nova-3

llmClaude Haiku 4.5

text-to-speechCartesia Sonic-3

System prompt

No prompt published.

Config

config.json

{
  "tools": [
    {
      "name": "check_appointment_availability",
      "description": "Tool: check_appointment_availability"
    },
    {
      "name": "book_appointment",
      "description": "Tool: book_appointment"
    },
    {
      "name": "request_prescription_refill",
      "description": "Tool: request_prescription_refill"
    },
    {
      "name": "take_message",
      "description": "Tool: take_message"
    },
    {
      "name": "transfer_to_human",
      "description": "Tool: transfer_to_human"
    }
  ],
  "orchestration": "LangGraph agent for multi-turn workflows",
  "per_client_config": "YAML files in config/ directory"
}

Tools

check_appointment_availabilityTool: check_appointment_availability
book_appointmentTool: book_appointment
request_prescription_refillTool: request_prescription_refill
take_messageTool: take_message
transfer_to_humanTool: transfer_to_human

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