Insurance Lead Follow-Up Agent

An outbound voice agent that follows up on homeowners insurance quote requests, verifies lead information, gathers property details, and schedules consultations with licensed agents. Features answering machine detection with personalized voicemail delivery.

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The numbers

latency—

cost / min—

frameworkCustom

The stack

telephonyTwilio Voice

speech-to-textDeepgram Nova-3

llmGPT-4o-mini

text-to-speechDeepgram Aura-2

System prompt

No prompt published.

Config

config.json

{
  "barge_in": true,
  "tools": [
    {
      "name": "check_availability",
      "description": "Check agent availability for appointments"
    },
    {
      "name": "book_appointment",
      "description": "Book an appointment with a licensed agent"
    },
    {
      "name": "update_lead",
      "description": "Update lead information in the CRM"
    },
    {
      "name": "end_call",
      "description": "End the call gracefully"
    }
  ],
  "stt_model": "flux-general-en",
  "tts_voice": "aura-2-thalia-en",
  "silence_threshold_seconds": 60,
  "answering_machine_detection": true
}

Tools

check_availabilityCheck agent availability for appointments
book_appointmentBook an appointment with a licensed agent
update_leadUpdate lead information in the CRM
end_callEnd the call gracefully

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