Dental Office Appointment Scheduling Agent

An inbound telephony voice agent that handles appointment scheduling for a dental office. Callers can check availability, book appointments, look up existing appointments, and cancel bookings through natural voice conversation. Built as a reference implementation with webhook security and Twilio request signature validation.

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The numbers

latency—

cost / min—

frameworkCustom

The stack

telephonyTwilio Voice

speech-to-textDeepgram Nova-3

llmGPT-4o-mini

text-to-speechDeepgram Aura-2

System prompt

No prompt published.

Config

config.json

{
  "voice_id": "aura-2-thalia-en",
  "barge_in": true,
  "tools": [
    {
      "name": "check_available_slots",
      "description": "Tool: check_available_slots"
    },
    {
      "name": "book_appointment",
      "description": "Tool: book_appointment"
    },
    {
      "name": "lookup_appointment",
      "description": "Tool: lookup_appointment"
    },
    {
      "name": "cancel_appointment",
      "description": "Tool: cancel_appointment"
    },
    {
      "name": "end_call",
      "description": "Tool: end_call"
    }
  ],
  "stt_model": "flux-general-en",
  "interruption_handling": "Twilio clear event on user speech detection"
}

Tools

check_available_slotsTool: check_available_slots
book_appointmentTool: book_appointment
lookup_appointmentTool: lookup_appointment
cancel_appointmentTool: cancel_appointment
end_callTool: end_call

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